Unity Lab Services
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- Overview
- Service Plans
- Corrective Maintenance
- Preventive Maintenance
- Compliance Service
- Installation / Start-up
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Unity Lab Services
About Unity™ Lab Services
Unity™ Lab Services provides worldclass service solutions to support your equipment. Our comprehensive service portfolio was designed to meet the needs of your lab.
• Equipment service plans
• On-demand services
• Compliance services
• Preventive maintenance
• Start-up services
Managing services for your equipment has never been easier. Services Central is a centralized online platform, in selected European countries, that enables you and your colleagues to request service, view service request status and service history, check service plan or warranty coverage, access manuals, and more.
Service Plan Features
All service plans for Thermo Scientific™ laboratory equipment include preventive maintenance, enhanced technical support, and fast on-site repair response times.
Proactive, regular preventive maintenance helps to increase the life of your instrument, maximizes uptime, and helps maintain your instrument’s peak performance. Unlimited, enhanced technical support and digital remote support tools offer faster troubleshooting, diagnosis, and remote resolution. Priority, on-site repair provides faster response times to meet your needs. On average, our service plan customers get a response two times faster compared to those without a plan.
Lab Equipment Service Plans
With one of our service plans, you’ll get top-quality product performance and maximum uptime. Service plans are available for biosafety cabinets, centrifuges, cold storage, CO2 incubators, environmental chambers, water purification systems, and other laboratory equipment.
| Plan Levels | Total Care Warranty and Total Care Service Plan | Tech Direct Service Plan |
|---|---|---|
| Recommended for | The lab that requires full repair coverage for maximum uptime and reliability at the best value | The lab wanting maximum uptime and reliability on a budget |
| Targeted on-site response time | 2 business days | 3 business days |
| On-site corrective maintenance | ✔ | 15% discount |
| Corrective maintenance repair guarantee | 1 year | 1 year |
| Enhanced technical support with priority response and remote resolution | ✔ | ✔ |
| Preventive Maintenance (PM) | ✔ | ✔ |
| Optional compliance services for purchase: qualifications, temperature mapping, calibrations | 10% discount | 10% discount |
Corrective Maintenance
Maximize system uptime and ultimately extend the life of your instrument with fast, professional support you can rely on.
Our corrective maintenance services help achieve fast resolution for unplanned equipment maintenance.
We also stock an extensive supply of original replacement parts, accessories, software, and consumables to keep your laboratory equipment performing at optimal levels.
Lab Equipment Service Plans
With one of our service plans, you’ll get top-quality product performance and maximum uptime. Service plans are available for biosafety cabinets, centrifuges, cold storage, CO₂ incubators, environmental chambers, water purification systems, and other laboratory equipment.
Preventive Maintenance
Protect your investment with regularly scheduled preventive maintenance (PM) to proactively identify and resolve potential issues before they happen.
Preventive care is critical to the life and availability of your instruments and equipment. Without regular maintenance, unattended, lingering problems can decrease instrument performance and lead to unnecessary downtime and unplanned service costs due to unexpected failures.
An annual prescheduled preventive maintenance is part of the available service plans.
For detailed information about what is performed during a preventive maintenance, please click on the equipment type (e.g. Biosafety Cabinets) on top of the page.
Centrifuges and Vacuum Concentrators
We offer a versatile catalog of separation equipment to establish greater efficiency, precision, and reliability to the workflow for each of your applications. Our wide array of centrifuges and rotors can meet all your processing requirements and deliver outstanding performance that caters to your specific needs.
Thermo Scientific™ Savant SpeedVac™ vacuum concentrators allow evaporation of concentrate and solvents through heat, centrifugation, and vacuum pressure, while ensuring sample integrity. Regular PM service will enable your equipment to perform predictably throughout its lifetime, ensuring sample protection and workflow efficiency. PM on a centrifuge or vacuum concentrator includes:*
- Inspecting environment and general condition of equipment
- Ensuring the equipment is properly stabilized and safe for use
- Testing controls and setpoints for speed, temperature, runtime, and more
- Checking function of display and memory
- Inspecting vacuum solenoid, heater, thermal fuse, vacuum levels, oil levels, and function of vacuum pump (vacuum concentrators only)
- Inspecting voltage and electrical connections
- Checking compressor amperage and grounding resistance, if applicable
- Reviewing maintenance procedures with customer
- Reviewing past 12 months of technical data
- Applying recommended upgrades
- Recommending additional service as needed
* PM services may vary by equipment and model.
Constant-Temperature Incubators, Ovens, and Furnaces
Incubators and ovens are used to grow cell cultures, for heating or drying materials and samples, and in medical testing protocols. Furnaces are used in ashing applications, gravimetric analysis, and heating materials to temperatures up to 1,700°C. Regular PM service will help ensure your equipment continues delivering stable temperatures and reliable safety features. PM on a microbiological incubator, oven, or furnace includes:*
- Inspecting and cleaning equipment
- Checking function of keypad, controls, and service menu
- Checking gas supply, pressure, and fittings, if applicable
- Inspecting internal gas lines and solenoid, if applicable
- Inspecting mounting hardware if stacked
- Inspecting electrical connections
- Checking function of audible and visual alarms
- Replacing door gaskets, blower motor gaskets, the blower wheel, sensor gaskets, and the thermocouple, as needed
- Reviewing maintenance procedures with customer
- Applying recommended upgrades
- Recommending additional services or equipment, as needed
* PM services may vary by equipment and model.
Controlled-Environment CO₂ Incubators and Environmental Chambers
CO₂ incubators are used to promote cell culture growth and are critical in applications that require precise modification of CO₂ levels and in reducing the risk of contamination. Environmental chambers protect samples during stability and shelf life testing, as well as in biological research by offering a combination of controlled lighting, humidity, air pressure, and gas. Regular PM service will ensure your equipment performs consistently and reliably throughout its life cycle to protect your samples and enable workflow efficiency. PM on an environmental chamber or CO₂ incubator includes:*
- Inspecting environment and general condition of equipment
- Inspecting main voltage and power cord
- Inspecting and cleaning outer unit, as needed
- Inspecting inner chamber and components
- Replacing filters as needed
- Checking function of keypad, controls, service menu, and alarms
- Inspecting and cleaning condenser and evaporator coils
- Reviewing all maintenance procedures
- Reviewing past 12 months of service bulletins
- Applying recommended upgrades
- Recommending additional service as needed
* PM services may vary by equipment and model.
Cold Storage, Refrigerators, and Freezers
Cold storage equipment is used in a variety of applications, including the short-term and long-term storage of chemicals, pharmaceuticals, and delicate biological materials. Regular PM service will keep your equipment running like new year after year, ensuring your system and its alarms are performing within acceptable tolerances to maintain the integrity of your most precious samples, like blood, plasma, stem cells, serums, and enzymes. PM on an ultra-low temperature freezer, cryogenic storage device, or high-performance refrigerator or freezer includes:*
- Inspecting and cleaning equipment
- Checking function of keypad, controls, audible and visual alarms, and alarm relay contacts
- Inspecting remote monitoring recorder sensor, temperature sensor and probe, sensor bottle fluid levels, and guard
- Inspecting backup system supply line, connections, and temperature probe, as applicable
- Replacing alarm and backup system batteries
- Testing alarms and alarm contacts
- Inspecting liquid nitrogen (LN₂) fittings, connections, hosing, and tubing, and ensuring LN₂ supply pressure is 22psi on syphon tube tanks (exclusive to LN₂ cryogenic models and LN₂ backup systems)
- Reviewing maintenance procedures with customer
- Applying recommended upgrades
- Recommending additional services or accessories, as needed
* PM services may vary by equipment and model.
Biosafety Cabinets
Biosafety cabinets are required to meet safety compliance regulations to protect users, samples, and environments from potentially hazardous material. Annual maintenance helps ensure your Class II biosafety cabinet maintains optimal performance and meets compliance requirements. Unity Lab Services provides testing that fulfills applicable US and international standards. In North America, field certification is performed in accordance to NSF/ANSI 49 standards by accredited technicians. In Europe, verification of performance is provided according to EN 12469 safety standards.** The maintenance and testing process includes the following procedures:***
- Physical check and verification that the cabinet meets manufacturer’s specifications
- Testing and resetting the airflow monitors and alarms
- Downflow velocity profile test
- Inflow velocity test and/or efficiency of front aperture
- Airflow pattern or smoke tests
- Site installation assessment
- KI-DISCUS test†
- Evaluating remaining HEPA or ULPA filter life; Installing replacement filters and performing leak tests as needed
* PM services may vary by equipment and model.
**Annual testing requirements differ by country. In accordance with EN 12469 standards, testing in Europe does not constitute an accredited service certification.
*** Annual service and testing is subject to variation depending on local best practices and requirements. Elective tests such as vibration, light intensity, and noise level measurements may be available on request.
† KI-DISCUS test is performed routinely only in the United Kingdom and Ireland and is optional elsewhere. For more information, please contact your Thermo Fisher Scientific service representative.
Water Purification Systems
Pure water is elemental to the success of most laboratory applications. Water purification systems must be cared for properly to ensure that Type I and Type II water quality meets ASTM, ISO, and CLSI/CLRW standards. Our field service engineers will ensure your system is producing pure or ultrapure water with each use, adding a measure of assurance to your application. PM for a water system includes:
- Checking condition of water system and pretreatment system, if applicable
- Inspecting all connections (from the feedwater source to the final output) to check for leaks and excessive wear
- Inspecting hoses and O-rings
- Inspecting and replacing filters and cartridges (varies per model)
- Ensuring all controls, components, and accessories are operating correctly
- Checking feedwater and pure water for proper conductivity and resistivity
- Checking flow rate and water temperature
- Checking pressure at inlets and outlets
- Reviewing all technical service bulletins over the last 12 months
- Reviewing maintenance procedures with customer
- Applying recommended upgrades to the system
- Recommending additional services or equipment, as needed
Shakers
Thermo Scientific™ MaxQ™ and Solaris™ shakers offer reliable, simple, and flexible shaking options for your application. Annual PM will help ensure your shaker delivers outstanding performance, accuracy, and reproducible results throughout its lifetime, and includes:*
- Inspecting safety clearance and stability of the equipment
- Inspecting electrical components, voltage, and power cord
- Inspecting doors, struts, interior surfaces, and all connections
- Checking airflow and replacing HEPA filter as needed (on incubated models)
- Checking function of alarms, controls, and service menu
- Inspecting compressor components, refrigeration line, condenser, and evaporator (on refrigerated models)
- Reviewing maintenance procedures with customer
- Reviewing technical data in past 12 months
- Recommending upgrades and additional services or accessories, as needed
* PM services may vary by equipment and model.
Remote Monitoring Systems
Thermo Scientific™ Smart-Vue™ and Smart-Vue Pro wireless monitoring systems are designed to watch, safeguard, and log critical equipment data and will send out a notification in the event of a system failure or power outage. It is critical to keep your system properly maintained to ensure the performance of the system and the safety of the samples that are stored inside the equipment. Annual PM on your Smart-Vue or Smart-Vue Pro monitoring system includes:
- Checking the operation of datalogger displays
- Inspecting sensors and power cables
- Replacing the battery in the datalogger
- Communication tests
- Checking firmware version on all dataloggers
- Ensuring sensor calibration is current and valid, and reviewing expiration dates of system license key and alert license key
- Reviewing alarm and datalogger reports in past 30 days
- Reviewing technical data in past 12 months
- Reviewing maintenance procedures with customer
- Recommending upgrades and additional services or accessories, as needed
Compliance Services (IQ/OQ)
Maintain compliance and audit-readiness in regulated environments for your critical analytical instruments and laboratory equipment by taking advantage of our comprehensive and cost-effective suite of qualification services (IQ/OQ), temperature mapping, and calibration services to maintain performance, save time, and mitigate risk.
For detailed information about what compliance service is available, please click on the equipment type (e.g. Biosafety Cabinets) on top of the page.
Centrifuges and Vacuum Concentrators
| IQ | OQ |
|---|---|
|
|
Key tests: door ajar, power failure, CO₂ concentration and temperature levels
Calibration
Unity Lab Services offers a range of equipment-specific services for all of your laboratory equipment. Some of these services include*:
Determination of:
- Temperature accuracy
- Humidity accuracy
- Temperature uniformity and stability and deviation to the set point
- Repeatability, corner load, linearity and accuracy
Measurements taken at appropriate points based on equipment type, for example:
- Bath measurements taken at the center of the bath
- Center of the chamber at the ICH couples for climatic chambers
Adjustments as necessary and as possible.
All testing completed according to equipment specific controls and ranges.
Contact us for specific information or a quote.
* Calibration services may vary by equipment and model.
Constant-Temperature Incubators, Ovens, and Furnaces
| IQ | OQ |
|---|---|
|
|
Key tests: door ajar, power failure, CO₂ concentration and temperature levels
Calibration
Unity Lab Services offers a range of equipment-specific services for all of your laboratory equipment. Some of these services include*:
Determination of:
- Temperature accuracy
- Humidity accuracy
- Temperature uniformity and stability and deviation to the set point
- Repeatability, corner load, linearity and accuracy
Measurements taken at appropriate points based on equipment type, for example:
- Bath measurements taken at the center of the bath
- Center of the chamber at the ICH couples for climatic chambers
Adjustments as necessary and as possible.
All testing completed according to equipment specific controls and ranges.
Contact us for specific information or a quote.
* Calibration services may vary by equipment and model.
Controlled-Environment CO₂ Incubators and Environmental Chambers
| IQ | OQ |
|---|---|
|
|
Key tests: door ajar, power failure, CO₂ concentration and temperature levels
Calibration
Unity Lab Services offers a range of equipment-specific services for all of your laboratory equipment. Some of these services include*:
Determination of:
- Temperature accuracy
- Humidity accuracy
- Temperature uniformity and stability and deviation to the set point
- Repeatability, corner load, linearity and accuracy
Measurements taken at appropriate points based on equipment type, for example:
- Bath measurements taken at the center of the bath
- Center of the chamber at the ICH couples for climatic chambers
Adjustments as necessary and as possible.
All testing completed according to equipment specific controls and ranges.
Contact us for specific information or a quote.
* Calibration services may vary by equipment and model.
Cold Storage, Refrigerators, and Freezers
| IQ | OQ |
|---|---|
|
|
Key tests: door ajar, power failure, CO₂ concentration and temperature levels
Calibration
Unity Lab Services offers a range of equipment-specific services for all of your laboratory equipment. Some of these services include*:
Determination of:
- Temperature accuracy
- Humidity accuracy
- Temperature uniformity and stability and deviation to the set point
- Repeatability, corner load, linearity and accuracy
Measurements taken at appropriate points based on equipment type, for example:
- Bath measurements taken at the center of the bath
- Center of the chamber at the ICH couples for climatic chambers
Adjustments as necessary and as possible.
All testing completed according to equipment specific controls and ranges.
Contact us for specific information or a quote.
* Calibration services may vary by equipment and model.
Biosafety Cabinets
| IQ | OQ |
|---|---|
|
|
Key tests: door ajar, power failure, CO₂ concentration and temperature levels
Calibration
Unity Lab Services offers a range of equipment-specific services for all of your laboratory equipment. Some of these services include*:
Determination of:
- Temperature accuracy
- Humidity accuracy
- Temperature uniformity and stability and deviation to the set point
- Repeatability, corner load, linearity and accuracy
Measurements taken at appropriate points based on equipment type, for example:
- Bath measurements taken at the center of the bath
- Center of the chamber at the ICH couples for climatic chambers
Adjustments as necessary and as possible.
All testing completed according to equipment specific controls and ranges.
Contact us for specific information or a quote.
* Calibration services may vary by equipment and model.
Water Purification Systems
| IQ | OQ |
|---|---|
|
|
Key tests: door ajar, power failure, CO₂ concentration and temperature levels
Calibration
Unity Lab Services offers a range of equipment-specific services for all of your laboratory equipment. Some of these services include*:
Determination of:
- Temperature accuracy
- Humidity accuracy
- Temperature uniformity and stability and deviation to the set point
- Repeatability, corner load, linearity and accuracy
Measurements taken at appropriate points based on equipment type, for example:
- Bath measurements taken at the center of the bath
- Center of the chamber at the ICH couples for climatic chambers
Adjustments as necessary and as possible.
All testing completed according to equipment specific controls and ranges.
Contact us for specific information or a quote.
* Calibration services may vary by equipment and model.
Shakers
| IQ | OQ |
|---|---|
|
|
Key tests: door ajar, power failure, CO₂ concentration and temperature levels
Calibration
Unity Lab Services offers a range of equipment-specific services for all of your laboratory equipment. Some of these services include*:
Determination of:
- Temperature accuracy
- Humidity accuracy
- Temperature uniformity and stability and deviation to the set point
- Repeatability, corner load, linearity and accuracy
Measurements taken at appropriate points based on equipment type, for example:
- Bath measurements taken at the center of the bath
- Center of the chamber at the ICH couples for climatic chambers
Adjustments as necessary and as possible.
All testing completed according to equipment specific controls and ranges.
Contact us for specific information or a quote.
* Calibration services may vary by equipment and model.
Remote Monitoring Systems
| IQ | OQ |
|---|---|
|
|
Key tests: door ajar, power failure, CO₂ concentration and temperature levels
Calibration
Unity Lab Services offers a range of equipment-specific services for all of your laboratory equipment. Some of these services include*:
Determination of:
- Temperature accuracy
- Humidity accuracy
- Temperature uniformity and stability and deviation to the set point
- Repeatability, corner load, linearity and accuracy
Measurements taken at appropriate points based on equipment type, for example:
- Bath measurements taken at the center of the bath
- Center of the chamber at the ICH couples for climatic chambers
Adjustments as necessary and as possible.
All testing completed according to equipment specific controls and ranges.
Contact us for specific information or a quote.
* Calibration services may vary by equipment and model.
Installation / Start-up
Let our service professionals help install your laboratory equipment to save you time and provide peace of mind. Your equipment will be accurately installed, configured to our manufacturing specifications, and functionally tested to ensure optimal performance. Users will also be trained on equipment operation and routine care to support their ongoing success.
For detailed information about what is performed during a preventive maintenance, please click on the equipment type (e.g. Biosafety Cabinets) on top of the page.
Centrifuges and Vacuum Concentrators
- The appliance must be unpacked and installed in its place of use, by the customer, before the technician arrives; excludes major assembly (stacking of heavy CO₂ incubators and shakers, assembly of biosafety cabinet stands and positioning cabinet on stands)
- Customer should ensure that site is properly prepared, ahead of time, including supply sources and connections
- Includes travel and labor unless extensive travel is needed
- All additional works (e.g., waiting time or correctional works) will be invoiced additionally according to our recent valid service pricelist
Thermo Fisher Scientific engineer will perform the following tasks, upon arrival, depending on the specific equipment:
|
|
Specifications
| For Use With (Equipment) | Thermo Scientific Centrifuges and Vacuum Concentrators |
| Service Offering | Installation / Start-up Service |
| Product Type | Service |
| Duration | 1 Day |
Constant-Temperature Incubators, Ovens, and Furnaces
- The appliance must be unpacked and installed in its place of use, by the customer, before the technician arrives; excludes major assembly (stacking of heavy CO₂ incubators and shakers, assembly of biosafety cabinet stands and positioning cabinet on stands)
- Customer should ensure that site is properly prepared, ahead of time, including supply sources and connections
- Includes travel and labor unless extensive travel is needed
- All additional works (e.g., waiting time or correctional works) will be invoiced additionally according to our recent valid service pricelist
Thermo Fisher Scientific engineer will perform the following tasks, upon arrival, depending on the specific equipment:
|
|
Specifications
| For Use With (Equipment) | Thermo Scientific Constant-Temperature Incubators, Ovens, and Furnaces |
| Service Offering | Installation / Start-up Service |
| Product Type | Service |
| Duration | 1 Day |
Controlled-Environment CO₂ Incubators and Environmental Chambers
- The appliance must be unpacked and installed in its place of use, by the customer, before the technician arrives; excludes major assembly (stacking of heavy CO₂ incubators and shakers, assembly of biosafety cabinet stands and positioning cabinet on stands)
- Customer should ensure that site is properly prepared, ahead of time, including supply sources and connections
- Includes travel and labor unless extensive travel is needed
- All additional works (e.g., waiting time or correctional works) will be invoiced additionally according to our recent valid service pricelist
Thermo Fisher Scientific engineer will perform the following tasks, upon arrival, depending on the specific equipment:
|
|
Specifications
| For Use With (Equipment) | Thermo Scientific Controlled-Environment CO₂ Incubators and Environmental Chambers |
| Service Offering | Installation / Start-up Service |
| Product Type | Service |
| Duration | 1 Day |
Cold Storage, Refrigerators, and Freezers
- The appliance must be unpacked and installed in its place of use, by the customer, before the technician arrives; excludes major assembly (stacking of heavy CO₂ incubators and shakers, assembly of biosafety cabinet stands and positioning cabinet on stands)
- Customer should ensure that site is properly prepared, ahead of time, including supply sources and connections
- Includes travel and labor unless extensive travel is needed
- All additional works (e.g., waiting time or correctional works) will be invoiced additionally according to our recent valid service pricelist
Thermo Fisher Scientific engineer will perform the following tasks, upon arrival, depending on the specific equipment:
|
|
Specifications
| For Use With (Equipment) | Thermo Scientific Cold Storage, Refrigerators, and Freezers |
| Service Offering | Installation / Start-up Service |
| Product Type | Service |
| Duration | 1 Day |
Biosafety Cabinets
- The appliance must be unpacked and installed in its place of use, by the customer, before the technician arrives; excludes major assembly (stacking of heavy CO₂ incubators and shakers, assembly of biosafety cabinet stands and positioning cabinet on stands)
- Includes certification of biosafety cabinets for NSF 49 in US and EN 12469 in Europe; in UK, an appropriate KI test (BSCKI15S or BSCKI18L) must be added
- Customer should ensure that site is properly prepared, ahead of time, including supply sources and connections
- Includes travel and labor unless extensive travel is needed
- All additional works (e.g., waiting time or correctional works) will be invoiced additionally according to our recent valid service pricelist
Thermo Fisher Scientific engineer will perform the following tasks, upon arrival, depending on the specific equipment:
|
|
Specifications
| For Use With (Equipment) | Thermo Scientific Biosafety Cabinets |
| Service Offering | Installation / Start-up Service |
| Product Type | Service |
| Duration | 1 Day |
Water Purification Systems
- The appliance must be unpacked and installed in its place of use, by the customer, before the technician arrives; excludes major assembly (stacking of heavy CO₂ incubators and shakers, assembly of biosafety cabinet stands and positioning cabinet on stands)
- Includes certification of biosafety cabinets for NSF 49 in US and EN 12469 in Europe; in UK, an appropriate KI test (BSCKI15S or BSCKI18L) must be added
- Customer should ensure that site is properly prepared, ahead of time, including supply sources and connections
- Includes travel and labor unless extensive travel is needed
- All additional works (e.g., waiting time or correctional works) will be invoiced additionally according to our recent valid service pricelist
Thermo Fisher Scientific engineer will perform the following tasks, upon arrival, depending on the specific equipment:
|
|
Specifications
| For Use With (Equipment) | Thermo Scientific Water Purification Systems |
| Service Offering | Installation / Start-up Service |
| Product Type | Service |
| Duration | 1 Day |
Shakers
- The appliance must be unpacked and installed in its place of use, by the customer, before the technician arrives; excludes major assembly (stacking of heavy CO₂ incubators and shakers, assembly of biosafety cabinet stands and positioning cabinet on stands)
- Includes certification of biosafety cabinets for NSF 49 in US and EN 12469 in Europe; in UK, an appropriate KI test (BSCKI15S or BSCKI18L) must be added
- Customer should ensure that site is properly prepared, ahead of time, including supply sources and connections
- Includes travel and labor unless extensive travel is needed
- All additional works (e.g., waiting time or correctional works) will be invoiced additionally according to our recent valid service pricelist
Thermo Fisher Scientific engineer will perform the following tasks, upon arrival, depending on the specific equipment:
|
|
Specifications
| For Use With (Equipment) | Thermo Scientific Shakers |
| Service Offering | Installation / Start-up Service |
| Product Type | Service |
| Duration | 1 Day |