Laboratory Equipment and Instrument Repairs and Service Plans
Key components of effective laboratory equipment and instrument repairs and service plans include the following:
Technical expertise: Extensive knowledge and experience provided by skilled technicians to repair various laboratory equipment and instruments, from minor to complex major repairs.
Timely repairs: Helping to minimize downtime through quick turnaround times utilizing genuine manufacturer parts to maintain the integrity and performance of equipment.
Comprehensive equipment coverage: Covering a range of laboratory equipment and instruments, including, but not limited to, centrifuges, spectrophotometers, microscopes, balances, incubators, and other equipment and devices.
Customized plans: Tailoring plans to address unique requirements and budgets, including on-demand repairs, comprehensive maintenance contracts, and other options to meet specific needs.
Preventive maintenance: Conducting routine inspections and performing proactive maintenance tasks to identify and address potential issues before they escalate, prolonging equipment lifespan and reducing the likelihood of breakdowns.
Transparent pricing: Providing clear pricing details for plans regarding virtually all costs to help eliminate unexpected financial issues.
Priority support: Addressing queries, coordinating repairs, and providing guidance throughout the repairs and service process to deliver a seamless and satisfactory experience.
Laboratory equipment instrument repairs and service plans help provide peace of mind through technical expertise, timely, cost-effective repairs, and proactive maintenance.
Unity Lab Services™ Start-up Service (ULT and High Performance Freezers)
New equipment start-up service for cold storage (all refrigerators and freezers); Requires final assembly in place prior to this service
Unity Lab Services™ Start-up Service (CO2 Incubators, Controlled Environments)
New equipment start-up service for single unit CO2 incubator, environmental chamber, vacuum oven, and furnace; Requires final assembly in place prior to this service; Includes a check following stabilized operation
Unity Lab Services™ Start-up Service (Various Benchtops)
New equipment start-up for microbiological incubator, nonvacuum oven, nonstackable shaker, bechtop centrifuge, SpeedVac kit (individual modules and integrated kits only); Order STARTCCEN for other SpeedVacs kits; excludes major assembly
Unity Lab Services™ Start-up Service (LN2 Cryo, Sample Presevation Freezers)
New equipment start-up service for LN2 Cryo and sample preservation freezers - Cryoextra, CryoPlus, Cryomed; Requires final assembly and site preparation ahead of this service
Unity Lab Services™ Biosafety Cabinet Start-up Service
Start-up service for biosafety cabinet without prefilter includes certification for NSF 49 in US and EN12469 in Europe. In UK, an appropriate KI test (BSCKI15S or BSCKI18L) must be added. Excludes major assembly.
Eppendorf PremiumCare Services
A full annual preventive maintenance service program, unlimited travel, spare parts and labor on repairs included in the agreement; 10% discount on additional services (e.g. IQ/OQ) during the agreement period.
Thermo Scientific™ Install of a Connect Edge Gateway
Service that includes account activation and travel within major metropolitan area.
Eppendorf Installation Services for Biological Shakers
Technicians install and configure the instrument and software, provide instructions, and ensure the correct settings for the environment, helping achieve smooth operation from day one.
Unity Lab Services Requalification with Temperature Mapping for Shakers
Comprehensive requalification and temperature mapping for shakers and controlled chambers, verifying equipment functions and mapping temperature distribution to locate hot and cold spots.
Eppendorf™ ULT Freezer Services - Installation
Professional installation of the device including documented proof of the correct instrument settings in your environment. Manufacturer trained service technicians will provide you with the initial operational instructions.
Unity Lab Services Academic Service Plan for Premium Units - Large Centrifuge and Cryo, 10 to 19 unit Total Volume
Comprehensive academic service plan for premium units, including large centrifuges and cryogenic systems.
Thermo Scientific™ GLP Calibration, and Preventative Maintenance for Standard Centrifuge (In Warranty)
This GLP service plan supports a standard centrifuge during the in-warranty period. Customers benefit from priority CM support (NBD in select locations), all-inclusive repair, and E-learning, ensuring optimal equipment performance, regulatory compliance, and minimized downtime.
Unity Lab Services™ Unity Basic Plan Lab Auto Other Group 1
Maximize technology investment by predicting and preventing problems before they occur.
Thermo Scientific New Equipment Startup Service for Safety Storage Cabinet
Installation service includes start-up assistance, basic commissioning checks and operator handover for safety storage cabinet by trained Unity Lab Services engineers.
Thermo Scientific Fixed Price Preventative Maintenance for Safety Storage Cabinet
Includes one scheduled on-site preventative maintenance visit for safety storage cabinet by a trained Unity Lab Services engineer.